Frequently Asked Questions
Everything you need to know about shopping at The Main Street Exchange.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that clearance items are final sale.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery times are calculated at checkout based on the destination and package weight.
How do I know which size to order?
We provide a detailed size chart on every product page. Since we curate items from various designers, we also include specific 'Fit Notes' to help you decide if you should size up or down.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our customer support team within one hour of placement if you need to make adjustments.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer installment payment options through Afterpay for your convenience.